Shipping & Handling
We ship through USPS and UPS.
Cut-off time for shipping 4 PM EST (Monday-through Friday) 11:30 am EST (Saturdays)
Economy Free Shipping takes 5 - 8 days*.
Standard takes 3 - 4 business days*.
Express Shipping takes 1 - 3 business days*.
- PROCESSING TIME:
All orders will be processed in 1 - 2 business days Monday through Saturday.
Transit will typically be an additional 2 business days within the continental US, depending on the chosen shipping method.
- In case of Rush Order: UPS Next Day Air® (Next Business Day*)
Rush orders will be processed in 1 business day.
*BUSINESS DAYS ARE MONDAY THROUGH FRIDAY, EXCLUDING SATURDAYS, SUNDAYS, AND HOLIDAYS.
- USPS shipments may require more time to be delivered due to limited transportation availability due to the ongoing COVID-19 impacts.
You are requested to pay extra time or choose a faster delivery option if the necessity for the product is imminent.
Currently, carriers are not guaranteeing delivery dates unfortunately due to ongoing conditions of a pandemic.
- In case of Out-of-Stock Items:
Orders without stock items will not ship until all items are in stock.
- Incorrect Address and Re-Routed Packages
Prime Industry One LLC does not accept liability for orders placed with incorrect, missing or incomplete shipping information.
- Order Cancellations
You must contact the support team as soon as possible in order to proceed with order cancellation. We will make the best effort to intercept the shipment, once the shipment is already in transit status we can not cancel the order.
- Refused Packages
If you would like to refuse a package, once it is on your way, you have to contact the support team first to inquire for a refund on refused shipments.
- Acts of God
Deliveries that are delayed due to Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, the authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond UPS, FedEx and USPS control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond Prime Industry One, LLC’s control will not be granted any shipping (full or partial) refunds.